Frequently Asked Questions
Dine to Donate
- I need to make changes to my event/materials, what do I do?
- Organization name, contact information, etc. can be changed by logging into your dashboard account under “Update your Profile”.
- These changes will automatically update your event page, but your tickets/flyers will still need to be updated on our end. To change your event date, ticket price, reschedule or cancel and event, please submit this request using the “Request an Update” feature in your dashboard.
- Change requests are typically handled within 1-4 business days so please notify us of any changes asap.
- I haven’t heard back regarding my request, what do I do?
- All requests are handled within 1-2 business days. While an email will be sent, sometimes, these messages get sent to SPAM, blocked altogether, or simply missed.
- If you have not received confirmation in 3 days, please contact the location you are hosting the event to confirm your date.
- When do guests dine for our event?
- Dining to Donate events run all day. Your supporters can join us for lunch, dinner, late night and everywhere in between!
- Dine In only or are ToGo orders accepted towards the donation?
- Yes, your guests can either dine-in or takeout (including Carside ToGo), and have 15% of their bill go back to your organization.
- As always, just make sure your guest turns in their flyer upon picking-up their food.
- I have sent out many digital flyers and made posts to social media. Does everyone have to have a flyer to get credit for the donation?
- Yes, but per our NEW policy, guests can show an electronic copy on their phone/device. The restaurants will be stocked with their own supply of flyers. If a guest chooses to go this route, they should ensure the server goes and grabs a flyer to staple to their receipt.
- What about guests without a flyer or picture on their phone? Will this count towards our total?
- No, unfortunately without proof that this guest came to support your event (at the time they are dining & before they leave), we cannot count their check. No exceptions will be made.
- Does someone from my organization need to attend the event?
- No, this is not mandatory. HOWEVER, it is HIGHLY recommended. With a representative present when you are to expect most of your guests, they can ensure that your supporters know to turn-in their vouchers. In addition, it shows your supporters that your organization is willing to put in the work & earn their donation/support. Having a representative there MAXIMIZESyour donation outcome.
- Can we pass out flyers in the parking lot?
- NO, flyers are NOT to be handed out on Applebee’s premises. All vouchers, electronic or hard copy, MUST be in guest’s hands before they enter Applebee’s parking lot. We will not tolerate soliciting other guests. Management reserves the right to end your event, without any donation made, if these restrictions are broken.
- How and when will my organization get paid?
- Your local Applebee’s restaurant will tally-up the checks at the close of business, the night of your event. They will then send the results to our support center, where our team will verify the checks/results.
- Once verified, our team will send a check request to our accounting office, based out of Dallas, TX. Checks will be processed there and sent out to the address listed on the completed W-9 form, to the organization, with the attention of the contact person. Please allow (around) 30 days to receive your check. If you have any questions and/or you have not received your check after 30-40 days, please email applebeesfundraising@sscpmanagement.com
- We do not have a procedure to confirm amounts raised. Typically, organizations will find out the amount raised when they receive their check.
Flapjack Fundraiser
- I need to make changes to my event/materials, what do I do?
- Organization name, contact information, etc. can be changed by logging into your dashboard account under “Update your Profile”.
- These changes will automatically update your event page, but your tickets/flyers will still need to be updated on our end. To change your event date, ticket price, reschedule or cancel and event, please submit this request using the “Request an Update” feature in your dashboard.
- Change requests are typically handled within 1-4 business days so please notify us of any changes asap.
- I haven’t heard back regarding my request, what do I do?
- All requests are handled within 1-2 business days. While an email will be sent, sometimes, these messages get sent to SPAM, blocked altogether, or simply missed.
- If you have not received confirmation in 3 days, please contact the location you are hosting the event to confirm your date.
- Is there a way to confirm my event?
- Yes, please call your Applebee’s directly no later than the Tuesday before your event. You may ask to speak with whoever is managing at the time.
- If our management team does not hear from you by Tuesday, they will attempt to contact you by that Thursday– if they cannot reach you, they will assume you wish to cancel your event.
- Where do I get my marketing materials?
- Marketing materials are available for download on your event page on your dashboard profile. Select “DETAILS” on your upcoming event.
- I need to change my event date. How do I check availability?
- Use this site as you are submitting a new request. Available dates will be listed on the event calendar for the restaurant location.
- Once you have found a new date, go back to your event dashboard and submit a request using the “Request an Update” feature on the site.
- You will be notified if you change has been accepted or needs to be revised.
- Are there Gluten Free pancakes?
- We do not currently offer gluten free pancakes or gluten free options.
- Is there a cancellation policy?
- We ask that you cancel or reschedule your event ahead of time with a least 30+ days notice, via your dashboard.
- You will receive a confirmation email of cancellation within 2-3 days. As long as your update request is submitted 30+ days in advance, you will not be charged the $100 fee. Failure to pay may result in the inability for your organization to book future events.
- Please note, rescheduling less than 30-days is still considered a cancellation, as that date is now no longer available to other organizations in need. With that said, rescheduling less than 30 days in advance will be subject to the $100 fee.
- We want to make sure your event goes as planned, so if you need to cancel and reschedule, we are happy to make that happen–we just wish to have the 30-day lead time so other organizations may fill your spot!
- *Cancellations must be made online, via the dashboard. Cancellations made via email or phone call are not considered confirmed cancellations. We have the dashboard there not only for ease, but for tracking and confirmation purposes.
- How much do we pay Applebee’s per ticket and how do we pay?
- Please be sure that the contact for your group arrives the day of the event prepared to pay by check that day. Upon completion of the breakfast you will be asked to write a pay $7.00 per attendee or minimum of $100 and give it to the restaurant manager before you leave.
- Management counts plates distributed and then compares with your group on tickets received that morning, to determine how much you owe.
- Cash/Card is not accepted. Payment must be by check only.
- What is the timeframe for volunteers:
- We ask that volunteers arrive at 7:30 AM to meet with the restaurant manager and adequately prepare for their respective positions. The breakfast runs from 8:00 AM until 10:00 AM. Once the breakfast has ended the volunteers will be asked to help clean up so that the employees can prepare the restaurant to open for business as usual at 11:00 AM.
- Are there a minimum amount and maximum amount of tickets to sell?
- At a minimum, you will be charged $100 for your breakfast -OR- $7/attendee, whichever is greater. For example, if your breakfast has 130 attendees, you will be charged $910 ($7.00 per attendee), but if your breakfast has 14 attendees (or less) you will now be charged the minimum of $100. This is being instituted to better offset the costs associated with preparing for these events.
- The maximum number of tickets that can be sold for each event is 250– we are not responsible for your group overselling. Given the time frame, we cannot accommodate more than 250 guests/breakfasts; this includes volunteers/ members of your organization who plan on eating.
- Do my volunteers have to buy tickets?
- Your organization owes Applebee’s $7.00 per attendee/plate served regardless of your ticket price. If you choose not to charge your volunteers to eat at the event, you will still owe Applebee’s $7.00 for each of their breakfasts, should they eat.
- Are there "child plate" options for a cheaper price?
- You can choose to only charge children a lower price, but you will still need to pay Applebee’s $7 per person, regardless of your ticket price.
- Does Applebee's allow walk-ins?
- We encourage you treat this as a pre-sell event. It is important the restaurant have an estimate of how many attendees so that they can staff and prepare appropriately.
- The children in my group are under 16 yrs old. Can they help as volunteers?
- There are some positions that younger children may volunteer such as greeters, seaters, and assisting with cleanup. We ask that all other duties be carried out by someone 16+.